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Cultural knowledge quiz

You can take this quiz before viewing the Culture Ready materials to help you think about what you know and don’t know, or afterwards, to test yourself and help you think about what to learn next.

This quiz is a small sample of topics to think about when helping people from other cultures. The answers include generalities but are not universal – it’s important to recognise the different values and preferences within cultures. Learning about your customers is an ongoing effort.

Q1. If a guest from an Asian country brings an additional 3-4 people to stay in a double room
They are being dishonest.
They may be accustomed to different hotel booking policies.
They changed their mind at the last minute.

Correct!

Wrong!

Q2. When a guest asks about halal food, they are referring to:
Food imported from Muslim countries.
Food that is particularly prepared and processed according to Islam.
Food produced by Muslim businesses only.

Correct!

Wrong!

Q3. All Muslim women wear a headscarf.
True
False

Correct!

Wrong!

Q4. To make guests understand you better, you should continuously ask if they understood you.
True
False

Correct!

Wrong!

Q5. In Chinese culture, dining tables are usually:
Round – for inclusivity for everyone to see each other.
Separate for adults and children.
Square– to identify hierarchy in the group.

Correct!

Wrong!

Q6. The concept of ‘face’ refers to:
Physical attractiveness.
Financial status.
A person’s dignity (mana).

Correct!

Wrong!

Q7. Latin American visitors typically prefer plenty of personal space in the company of people.
True
False

Correct!

Wrong!

Q8. In which culture is it offensive to make prolonged eye contact when speaking to people?
Brazilian
Indonesian

Correct!

Wrong!

Q9. When greeting Muslim women, if you are a man, what is the best course of action?
Initiate a handshake.
Say hello and then offer a handshake.
Say hello, without offering a handshake.

Correct!

Wrong!

Q10. Guests from which country are less likely to make it obvious that they are unhappy with service?
Brazil
Japan

Correct!

Wrong!

Q11. Customer food choices are influenced by:
Cultural customs.
Ethnic background.
Personal preference.
Religious practice.
All of the above.

Correct!

Wrong!

Q12. Latin Americans may expect not to pay for the bread offered in restaurants.
True
False

Correct!

Wrong!

The following questions may have multiple correct answers.
Q13. Your tourism business is expecting an increasing number of guests who eat halal food. How can you show consideration for their dietary rules?
Suggest that they dine out as halal food is not available in your hotel.
Revise meal plans/menus to include a variety of halal food.
Provide a list of nearby stores which sell halal-certified products.
Educate staff about halal dietary requirements and where halal certified products are sold or served.

Correct!

Wrong!

Q14. Which of the following strategies should be employed to improve customer greeting and welcoming practices.
Encourage staff to greet people in their own language.
Provide a list of common greetings for staff to learn and review.
When confirming the booking, remind visitors New Zealand is an English speaking country.
Avoid visitor markets that use a language that is difficult to learn.

Correct!

Wrong!

Q15. One of your staff is feeling frustrated with an Argentinian couple in your restaurant because they have been raising their voices when speaking. How do you react?
Ask the customers to give a good tip to make your staff happy.
Tell your staff if he can’t handle customers he should quit.
Explain to your staff that sometimes Latin American people raise their voice when speaking, and it is not out of anger.
Check what it was that was making the couple upset.

Correct!

Wrong!

Q16. In response to an incident involving pets or other animals and visitors, what considerations/measures can you implement in your business?
Understand different cultures react differently to animals.
Have reactive procedures, deal with the situation as it happens.
Be proactive and have standard operating procedures for possible scenarios.
You can't get involved in such trivial matters.

Correct!

Wrong!

Q17. You are an accommodation provider who observes your guests leaving their shoes outside the door of their room. What can you do to make these visitors feel appreciated?
Provide disposable slippers.
Inform the visitors in their language that this practice is not allowed on the premises.
Provide a shoe rack near the room.
All of the above.

Correct!

Wrong!

Q18. If your business requires customers to wear safety equipment, what are the practices/protocol that can be put in place?
Provide information in different languages at the booking desk of what is expected from the customers.
Provide different sizes of helmets that can be worn over a hijab or tudung (head covering).
For more inclusivity, only offer activities that do not require safety equipment.
Have pictorial information showing how to wear safety equipment available at the site and on the website.

Correct!

Wrong!

Q19. You are taking a group of Latin American visitors on a wildlife tour tomorrow at 9 a.m. You are about to send a text to them about the pick-up time. What should your text say to help them arrive on time?
Meet in front of the hotel around 9am.
Meet in front of the hotel at 8:30am.
Meet in front of the hotel around 7am.
Meet in front of the hotel at 7:30am.

Correct!

Wrong!

Q20. What does being culturally competent mean for a tourism business?
Able to make it easier for someone from another culture to enjoy the tourism experience in New Zealand.
It’s partly about losing the New Zealand tourism identity.
Adapting the New Zealand product to various cultures to enable more inclusivity.
It is a complicated process and requires a huge financial investment.

Correct!

Wrong!

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